Refund policy
Welcome to XTREMEDAWN! We are committed to delivering excellence with every purchase. Should you need to return or exchange an item, please adhere to the guidelines outlined below:
- Notification Requirement: Should you encounter any issues with your product, please inform us within 7 days of receipt. Contact our customer support at info@xtremedawn.com.au, including your order number and a description of the issue.
- Product Condition: For a successful return or exchange, the item must be in its original condition, unopened and undamaged. Returns of opened or used items will not be accepted under any circumstances. Before dispatching any products, we conduct thorough inspections to ensure that there are no defects in quality and that each item is in pristine condition.
- Change of mind: If you reconsider your purchase, you can return the item. Note that in such cases, customer will be responsible for the cost of returning the item to us. Ensure that the item is well-packed to avoid damage during transportation.
- Processing Refunds: Upon receiving and inspecting the returned item, we will process your refund to your original payment method. Be aware that we do not refund original shipping charges and that a restocking fee may be applied.
- Exchanging Items: If you wish to exchange an item, please note that this is subject to stock availability. If the replacement item is less expensive than the original, we will refund the difference.
- Customer Support: For any queries or further assistance, feel free to contact our dedicated customer service team at info@xtremedawn.com.au.
We value your choice to shop with XTREMEDAWN and aim to make your experience as enjoyable and hassle-free as possible.